
Hi David, On Do, Apr 24 2008, Buice, David R wrote:
I have migrated our OTRS system from a Linux installation to a Solaris installation. The MySql database has been moved to an EMC data mover. The OTRS system was upgraded from 1.2.3 to 2.2.6.
I seem to have 3 intractable problems:
1. It takes about 1 minute, 20 seconds to log into the system and/or whenever you click on "Ticket" when you are somewhere else like in "Admin". Where should I start looking to find out why I'm having such a performance issue?
Is mod_perl used? Regarding MySQL, you may find the "mysql performance primer script" http://www.day32.com/MySQL/ useful. It checks your MySQL configuration and gives some optimization recommendations.
2. I'm getting messages about the "update_time" for each ticket being extremely old. In fact the system believes that the update time for all the tickets is 1/12/1970!!! I don't think version 1.2.3 had an "update_time" so this is a new "feature" for us. At the moment it is very unwelcome. How to I either get rid of and/or fix "update_time"?
Setting the update time to 0 for all your queues should stop the notifications.
3. We can get to the faqs from http://server_name/otrs/faq.pl but we cannot get to them from the "FAQ" button. I've read other posts to this list that says the permissions need to be changed for each of the FAQ categories, but when I go to "FAQ" I don't see the "Category" button like I did in 1.2.3.
Do you have read/write permissions in the faq_admin group? cheers Henning -- Henning Oschwald ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann