On Friday, March 19, 2004 3:53 PM
L. Mark Stone
Robert, I'm not a programmer, (although I did study Fortran, Assembler and Cobol in university...), but can you tell me, in plain language, what GenericAgent.pl needs to get its work done?
A readable Kernel/Config/GenericAgent.pm, and the surrounding OTRS env. Finished.
My statistics professor told me "Never confuse correlation with causation!" and even though the error is about GA.pm, I can't help but wonder if I shouldn't be looking more towards GA.pl's environment.
You may well try to copy a recent version of bin/GenericAgent.pl over your existing version. Did you ever do anything in there? If so, chance are GenericAgent.pl somehow got rendered unfunctional.
Thank you for your persistence and patience with me!
You're welcome - we will get this done... Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388