On Wednesday, August 18, 2004 3:29 PM
Charles R. Thompson
I added a custom status a few months back and on the direction of another user set that status in the (I think) Config.pm. I am still getting:
No stateafterpending found for 'awaiting customer'
I get about 8 or so a day and I'm not sure things are working like they should. Any clues?
The state 'awaiting customer' is a 'pending auto' state. You therefore need to configure a following action when pending time for this state is reached. Do so with this option: $Self->{StateAfterPending} = { 'pending auto close' => 'closed', 'pending auto close+' => 'closed successful', 'pending auto close-' => 'closed unsuccessful', 'awaiting customer' => 'open', }; But I guess you only wanted to create a 'pending reminder' state. Best where therefore to change the type of the state from 'pending auto' to 'pending reminder'. The difference to being a 'pending auto' state is, the 'reminder' does not set a new state, but sends out a mail when at pending time. hth, Robert Kehl