Hello, you all!<br><br>I&#39;d like to know if there&#39;s a way to hide the ticket number from the customer. I&#39;ve been facing some problems here. The customers sometime delete OTRS messages because they think it&#39;s some kind of virus! :P [Ticket#1010015550145]. Is there a way to avoid it? For example attaching the ticket number in a specific header within the response....
<br><br>Any help is appreciated.<br><br>Harry Cruz<br>