You need to assign the autoresponse to a queue.

And if you have just started with OTRS, why not install the latest version?  I believe it’s 3.3.8.

Regards

Sander

Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Marwan Rabbâa
Verzonden: dinsdag 8 juli 2014 11:15
Aan: otrs@otrs.org
Onderwerp: [otrs] Auto-response

Hi all,

New to OTRS, I've successfully installed an OTRS 3.1.21.

The mailbox fetcher is OK. All ticket I send to a configured mailbox are migrated into tickets.

However, I can find how to enable auto-response (on ticket creation, update ...).

Where are this options on OTRS 3.1.21 ?

Regards,

PS : I have created an auto-response (on admin interface) as auto-reply, but it seems not to work