Re: [otrs] serious problem regarind email fetching.. not just Can't create PID file

Hello Luca! We had similar problems with OTRS 2.3.4 some time ago. Only help was to open the mailbox from a mail program (thunderbird, outlook …) and remove the specific mail (should be the third oldest from your given run). If you have to have that one in the ticket system, you might be able to edit the source of the mail and add it manually (with the tool PostMaster.pl, see http://doc.otrs.org/3.0/en/html/email-receiving.html). You should open a bug report (or add to a maybe existing one) on bugs.otrs.org also! Btw. what seems strange for me is that the POP3 process stopped for account2 after 20 mails and did not continue for the 4 residual mails without an error message. Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Luca Domenella Gesendet: Dienstag, 10. April 2012 17:23 An: otrs@otrs.org Betreff: [otrs] serious problem regarind email fetching.. not just Can't create PID file Wichtigkeit: Hoch Hi, in reference as my previous emails, due i haven’t find a logical reason why the process do not finish to get emails, I tried to run it manually foring it to start even is a process is already running… the problem is the process is not running for real, this is the output of the manual run and I guess there is a problem/BUG on otrs: [otrs@otrs ~]$ ./bin/otrs.PostMasterMailbox.pl -f 1 NOTICE: PostMasterMailbox.pl is already running but is starting again! POP3: Connection to pop.europe.secureserver.net closed. POP3: Message 1/24 (account2/emailserver) POP3: Message 2/24 (account2/emailserver) POP3: Message 3/24 (account2/emailserver) POP3: Message 4/24 (account2/emailserver) POP3: Message 5/24 (account2/emailserver) POP3: Message 6/24 (account2/emailserver) POP3: Message 7/24 (account2/emailserver) POP3: Message 8/24 (account2/emailserver) POP3: Message 9/24 (account2/emailserver) POP3: Message 10/24 (account2/emailserver) POP3: Message 11/24 (account2/emailserver) POP3: Safety protection waiting 2 second till processing next mail... POP3: Message 12/24 (account2/emailserver) POP3: Safety protection waiting 2 second till processing next mail... POP3: Message 13/24 (account2/emailserver) POP3: Safety protection waiting 2 second till processing next mail... POP3: Message 14/24 (account2/emailserver) POP3: Safety protection waiting 2 second till processing next mail... POP3: Message 15/24 (account2/emailserver) POP3: Safety protection waiting 2 second till processing next mail... POP3: Message 16/24 (account2/emailserver) POP3: Safety protection waiting 2 second till processing next mail... POP3: Message 17/24 (account2/emailserver) POP3: Safety protection waiting 2 second till processing next mail... POP3: Message 18/24 (account2/emailserver) POP3: Safety protection waiting 2 second till processing next mail... POP3: Message 19/24 (account2/emailserver) POP3: Safety protection waiting 2 second till processing next mail... POP3: Message 20/24 (account2/emailserver) POP3: Safety protection waiting 2 second till processing next mail... POP3: Reconnect Session after 20 messages... POP3: Connection to 10.130.16.24 closed. POP3: Message 1/255 (account1/emailserver) POP3: Message 2/255 (account1/emailserver) POP3: Message 3/255 (account1/emailserver) Charset encode 'us-ascii' -=> 'utf-8' () not supported! Charset encode 'us-ascii' -=> 'utf-8' () not supported! Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 214. [otrs@otrs ~]$ Looking at the output its evident that the perl script ot fetch the emails stop because of a problem in converting the email address or some character… do not delete the process_id from the table… and do not download any email. This is a serious problem for us… Any idea ???? Br, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domenella@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) http://www.bwinparty.com/ www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.