Hi Lars,
My remaining problem is with "Ticket::Frontend::CustomerTicketZoom###StateDefault" which is set to the default "open". But if a customer creates a follow-up to a ticket using the web interface, the default next state is "closed successful" which results in a lot of customers accidentally closing tickets. Is this an OTRS bug or did I muddle something when I changed state names and changed them back?
This issue came to our attention yesterday, we made a bug report. http://bugs.otrs.org/show_bug.cgi?id=2610 Greetings, -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann