Hello Everyone,

 

Can any body let me know if we can make two emails address'es  go into one queue ?

 

Meaning, 1st email address is used as a system address for a Queue XYZ. Then we setup another email address (2nd) , select the same queue such that all the  emails to the 2nd email ID will be routed to queue XYZ  as tickets ?

 

If yes, do I need to set up POP/IMAP account in OTRS for the 2nd email address (mailbox).

 

Your response is appreciated.

 

Thanks

Winter