28 Oct
2009
28 Oct
'09
9:48 a.m.
Maurer, Hermann wrote:
Hi,
sorry, I cannot help you with this issue, because our agents are using a SSO solution to login and therefore: $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';
What does ldapsearch say for agents, who can login and who cannot? Please use ldapsearch as with the same parameters (basedn etc.) as you are having in the configuration file.
LDAP search usually says authentication ok (saw from log). And find all data from AD. But in next line, No user data!!! It seems OTRS cannot sync LDAP to local DB. Unfortunately, I don't know what wrong is.