On Wed, 11 Mar 2009, alexandre - aldeia digital wrote:
Peter Beckman wrote:
On Wed, 11 Mar 2009, alexandre - aldeia digital wrote:
My customers open tickets in OTRS only by e-mail. How can I set the customer (and customer ID) using the domain part of the e-mail ?
What I need is to create a single user per customer and assign the tickets based on the domain:
*@bar.com = customer bar But when the agent will answer the ticket, the CUSTOMER field is filled only if the sender e-mail is equal to an customer on the database.
What I need is that ALL e-mail come from some customer have the customer field assigned to his company:
Customer: Tux Ltd. Customer ID: tuxltd e-mail associated: admin@tux.com
admin@tux.com, john@tux.com, *@tux.com = CUSTOMER FIELD : tuxltd
Same process, but instead of setting "New Queue" set "New Customer" and set the CustomerUser or CustomerID to whatever it is you want. Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman@angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------