On Tue, Aug 30, 2011 at 2:14 PM, Lars Jørgensen <ljorg6@gmail.com> wrote:

On 30-08-2011 10:29, Neil Simpson wrote:

When we send an email ticket out with an attachment, it goes out with
the attachment. If we try to "forward" that ticket then the attachment
shows as attached (you have option only to delete attachment) but when
sent it does not attach the mentioned attachment.

This is a bug pertaining to Exchange/Outlook. I don't know what version of OTRS you are on, but it is fixed somewhere along the way.

There's a workaround to make it go away, but it's such a long time ago we had that problem that I can't recall exactly which setting does it.

Try Admin -> Sysconfig -> Framework -> Core::Web -> WebUploadCacheModule. Set it to "FS" (File System).

--
Lars
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