
16 Mar
2004
16 Mar
'04
5:07 p.m.
On Tuesday, March 16, 2004 5:36 PM
L. Mark Stone
# Kernel/Config/GenericAgent.pm - config file of generic agent # $Id: GenericAgent.pm.dist,v 1.7 2004/02/12 00:55:01 martin Exp $
Assuming you sent GenericAgent.pm, not possibly GenericAgent.pm.dist, you're doing too much. This is enough (as job!): 'delete' => { Queue => 'Junk', Locks => ['unlock'], New => { Delete => 1 }, }, I left away the states definition which could have prevented GA from doing what you want. Again, check if you really modified GenericAgent.pm. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388