Re: [otrs] Access control on tickets - not queues.

On Fri, 2004-05-28 at 12:59, Robert Kehl wrote:

On Tuesday, May 25, 2004 8:49 PM Per Andreas Buer wrote:

...

Is it possible to give the customer access to all the tickets which are assigned to hers/his customer id?

This is the default behaviour.

Are you sure? :) I have two queues. "Foo" and "Todo::perbu". When customer Foo registers a ticket and the ticket shows up with customerid "Foo" the ticket is visible in the customer interface. When I move this ticket into my personal Queue (Todo::perbu) the customer looses sight of the ticket. I believe I have not done anything (yet) to achieve this behavior. -- There are only 10 different kinds of people in the world, those who understand binary, and those who don't.