Re: [otrs] Junk queue deletion

On Tue, 2004-03-16 at 12:07, Robert Kehl wrote:

On Tuesday, March 16, 2004 5:36 PM L. Mark Stone wrote:

...

# Kernel/Config/GenericAgent.pm - config file of generic agent # $Id: GenericAgent.pm.dist,v 1.7 2004/02/12 00:55:01 martin Exp $

Assuming you sent GenericAgent.pm, not possibly GenericAgent.pm.dist, you're doing too much. This is enough (as job!):

'delete' => { Queue => 'Junk', Locks => ['unlock'], New => { Delete => 1 }, },

I left away the states definition which could have prevented GA from doing what you want.

Again, check if you really modified GenericAgent.pm.

Hi Robert, I did indeed modify GenericAgent.pm many OTRS versions ago, in accordance with the documentation. :-) Indeed, the current documentation shows the script I was using almost exactly (one of the ticket states was eliminated). Using your script up above, I notice that it is missing the comma after the "1" in the { Delete => 1 }, line. I took out the comma. But, unfortunately, I still have plenty of tickets in my Junk queue. So, I tried running GenericAgent.pl manually. It responded: Can't load agent job file 'Kernel::Config::GenericAgent': That doesn't sound good! Now what? Thanks, Mark -- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Web: http://www.RNoME.com