On Wednesday, November 12, 2003 9:59 AM
Navarro, Jose
the main screen provided by index.pl I selected the "forgot password" option. The result has been a HTTP 500 code and the following line in the Apache's log:
[error] Can't locate object method "auth" via package "Net::SMTP" at ../..//Kernel/System/Email/SMTP.pm line 103.
I'm afraid this points to some misconfiguration or lack of packages / software.
Execute this to insure all necessary Perl modules are installed. perl -cw /opt/otrs/bin/cgi-bin/index.pl perl -cw /opt/otrs/bin/PostMaster.pl If you get "syntax OK" it seems to be Ok. If not, it's most likely that your OS does not allow the automatic way via an RPM. Please note that we do only provide RPMs for RH 7.3 and 8.0. Use "bin/otrs.checkModules" to get an overview of all installed and required cpan modules. You will then have to follow http://doc.otrs.org/1.1/html/install-cli.html For sure it is very much recommended to upgrade RH 7.2 to a more recent version. Every server component would benefit from an upgrade, I think. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388