For the record, as I've never seen an answer to this in the list for the previous equivalent issue: My problem was linked to relation 'Responses <-> Queue', no answer template was linked to queue I was working on. HTH Laurent At 10:53 AM 11/16/2005, Laurent GALAIS wrote:
Thomas,
Did you figure that out ? I'm having the exact same issue on my test environment ... I'm setting up my deployed environment in the latest and greatest versions but right now I do have:
Suse 8.1 Linux version 2.4.19-4GB (root@Pentium.suse.de) (gcc version 3.2) #1 Fri Sep 13 13:14:56 UTC 2002
glibc-2.2.5-152 apache-1.3.26-39 MySQL-3.23.58-1 mod_perl-1.27-31
I've seen this might be related to some default templates partially installed or usage of mod_perl vs mod_perl2. Thanks for any guidance on this.
Laurent
At 08:40 AM 7/19/2005, Thomas Nilsen wrote:
I installed the RPM package for otrs. Otrs installed the database for me. I use apache 2, latest mysql 4? and have perl installed. Otrs recives mail and works like it should except for the mail-back button. I think.. Btw. I also had to change the parameter CHECK_DB or what it was in the /etc/sysconfig/otrs for "service otrs start" to work, because otrs could not manage to find out if mysql was running. Don't know it this has something to do with it?
Best regards Thomas Nilsen
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: 19. juli 2005 16:35 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Cant get mail response to work
Hi Thomas,
On Mon, Jul 18, 2005 at 06:16:49PM +0200, Thomas Nilsen wrote:
I have installed otrs beta4 a few days ago. We are testing it to see if it would fit our needs.
I have setup pop3 catchall mail account and otrs gets the mail, but when I want to zoom a ticket and reply to a user I get this:
Compose Answer (email):
Contact customer (phone):
. phone call
Why do i not get a link so i can write mail to customer?
I have tried to setup smtp parameters and so on in config.pm but did not get it to work. Am I missing something here?
How have you installed OTRS? Normaly you should have some templates for responses that are already stored in the database. If you have created the database manualy, the initial data are taken from the initialinsert.* scripts.
Otrs is currently running on RedHat AS 3, with perl and apache + mysql.
Have you taken the webinstaller to setup your database? Somehow it looks like your system is not installed completely.
Can you tell me more about your system? What version of mysql, apache and perl are you using? Are you using mod_perl2?
Best regards, Christian
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Laurent GALAIS Four J's Development Tools 866 314 7300 x305 www.fourjs.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?
Laurent GALAIS Four J's Development Tools 866 314 7300 x305 www.fourjs.com