
5 Nov
2005
5 Nov
'05
10:23 p.m.
We have recently installed otrs. We are having difficulty in tracing the closed tickets. Please help me When a ticket is closed, it is not easily visible in the 'front view' (as it should be, btw).
You can browse your 'archives' using the Search function. Besides that I would really like an option to view queue archives in a nice one-row-per-ticket table (as with other Ticket systems like Cerberus). -- kind regards, Pim Rupert Lemonbit Internet