I recently asked about this and found out that any customer information that is provided in the customer admin module for a customer will show up in that side bar widget. Personally, I tested this exactly with the Comment field. On Tue, Oct 16, 2012 at 4:32 PM, YOKEL Philippe < philippe.yokel@ferber-software.fr> wrote:
Hello,
I'd like to add some more customer informations on the side bar widget in the ticket zoom view. I actually have the default firstname, name, user name and mail, and I want to add the comment field. I took a look at the AgentTicketZoom.dtl file and see this section : # show customer info table <!-- dtl:block:CustomerTable --> $Data{"CustomerTable"} <!-- dtl:block:CustomerTable -->
Where is defined the CutomerTable ? I saw many times that it would eventually be in the config.pm.... but there's nothing in that file that talk about the customerTable (I can copy/past this file content if needed).
thanks for your help.
Philippe
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