Re: [otrs] Match priority to SLA

Le 2011-08-18 05:20, Muhammad El-Sergani a écrit :

Never worked with SLA's, but maybe u need some sort of Generic agent , as well as Postmaster filters?

I already did the Postmaster filters, but I wonder how I should make the Generic agent task. Maybe something like: Tickets of SLA 1 and not of Priority 1, then set Priority =1 Tickets of SLA 2 and not of Priority 2, then set Priority =2 [...] ?