SysConfig Ticket::Frontend::AgentTicketPhoneInbound###ArticleType in
Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
Might be phone-internal. I haven't tried it but it's a possible option.
On Thu, Jan 7, 2016 at 4:29 PM, Nick Bright
On 1/6/2016 3:33 PM, Gerald Young wrote:
internal/external determines visibility (internal does not show on customer side).
That option isn't available for "phone call" response types. Can it be made available?
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