Hi,

I have configured the OTRS and I want to customize it according to my need.

How to configure the following.

1.I want to see only the tickets which are in process or which are in new state, in the agents queueview.

Regards

Nikhil Joshi

Webdynpro Consultant

ArchitectSAP Solutions  | www.ArchitectSAP.com | 9960979700

Pune