Hi! From reading the "Multiple Customer::AuthModule" thread (http://lists.otrs.org/pipermail/otrs/2008-February/021994.html) I got the impression that OTRS could use multiple auth modules for customers in parallel. However, the thread went on to simply being about LDAP authentication in Active Directory :( I happen to have a need for having multiple customer backends and auth modules. Reading some documents on the web gave lots of promises: http://cunningcoder.org/node/9 http://doc.otrs.org/2.1/en/html/x1482.html#multible-customer-backends However, it seems that currently OTRS _cannot_ work with two different Customer authentication modules/sources, nor with two different Agent authentication modules. That's contrary to information from Lars J�rgensen (http://lists.otrs.org/pipermail/otrs/2008-February/021996.html) and Michael Clay (http://cunningcoder.org/node/9). Those postings are wrong, the configurations described there cannot possibly work (well, unless I'm wrong, and I'd like to be wrong on this one). Here's why: when launching OTRS in debug mode 2 ("$Self->{Debug} = 2;" in Config.pm), I can clearly see in the logs that OTRS doesn't even attempt to read any "Customer::AuthModule1", "Customer::AuthModule2" variables: Debug: Config.pm ->Get('Customer::AuthModule') --> Kernel::System::CustomerAuth::LDAP There's no "Get('Customer::AuthModule1')" attempted anywhere. So if you place something like this in Config.pm it won't matter to OTRS: $Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP'; The only place where the number suffix variables are read by OTRS is for CustomerUser configurations: Debug: Config.pm ->Get('CustomerUser1') --> HASH(0x55555a12a620) Debug: Config.pm ->Get('CustomerUser2') --> HASH(0x55555a12b910) However, those don't influence Customer Auth - they only influence storage of tickets if I understand that correctly. So if you want to handle multiple customer authentication modules, I've found out the only way is to write a non-standard Customer Auth module, like Ralf Becker did in 2006: http://lists.otrs.org/pipermail/otrs/2006-June/011413.html Better yet, of course, is to use Ralf's module, which luckily is still available under the old address (http://www.fh-trier.de/~beckerr/OTRS-CustomerAuth/Multiple.pm). I've tested this module on OTRS 2.1 and it still works! A final question: maybe I'm wrong and it actually is possible to use multiple Customer::Auth modules in latest versions of OTRS? If yes, then how? Lars J�rgensen's and Michael Clay's setup definitely don't work for me (using OTRS 2.1). -- Best Regards, Aleksander Adamowski GG#: 274614 ICQ UIN: 19780575 http://olo.org.pl -- Aleksander Adamowski Administrator systemów korporacyjnych; Instruktor Altkom Akademia S.A. http://www.altkom.pl Warszawa, ul. Chłodna 51 tel. brak kom. +48 601-318-080 Sąd Rejonowy dla m.st. Warszawy w Warszawie, XII Wydział Gospodarczy Krajowego Rejestru Sądowego, KRS: 0000120139, NIP 118-00-08-391, Kapitał zakładowy: 1000 000 PLN. Adres rejestrowy Firmy - ul. Stawki 2, 00-193 Warszawa. Niniejsza wiadomość zawiera informacje zastrzeżone i stanowiące tajemnicę przedsiębiorstwa firmy Altkom Akademia S.A. Ujawnianie tych informacji osobom trzecim lub nieuprawnione wykorzystanie ich do własnych celów jest zabronione. Jeżeli otrzymaliście Państwo niniejszą wiadomość omyłkowo, prosimy o niezwłoczne skontaktowanie się z nadawcą oraz usunięcie wszelkich kopii niniejszej wiadomości. This message contains proprietary information and trade secrets of Altkom Akademia S.A. company. Unauthorized use or disclosure of this information to any third party is prohibited. If you received this message by mistake, please contact the sender immediately and delete all copies of this message.