I am trying to
create a Postmaster Filter using the web UI to take an email and take the
Reply-To address and make that the ticket owner (X-OTRS-CustomerNo) and email
used for all future communication.
I am having a
problem on the 'Set' section for X-OTRS-CustomerNo. How do I have it read
the value of Reply-To and use that value?
Brian McFarlane
Director of
Information Technology
College of Law at Arizona State
University
http://www.law.asu.edu/
Phone : 480-965-7573
Fax : 480-965-4283
Email : brian.m@asu.edu