I think I'm almost getting to install it now, but still having one error: [/x/helpdesk/bin/cgi-bin]# ./installer.pl [Fri Jan 16 01:21:24 2004] installer.pl: Use of uninitialized value in substitution (s///) at /x/helpdesk/bin/Kernel/Modules/Installer.pm line 43. Installer.pm line 41 to 43: # find fs dir (because of mod_perl2) $Self->{Path} = $ENV{SCRIPT_FILENAME}; $Self->{Path} =~ s/^(.*\/).+?$/$1/; So I suppose it's happening because I don't have mod_perl installed. Can I set this path myself, to avoid having to install mod_perl? If so, how should it be setted? just: $Self->{Path} = "/x/helpdesk/bin/cgi-bin/index.pl" ? Thanks, Luís Fernando ME> Hi Luís, ME> On Thu, Jan 15, 2004 at 07:18:16PM -0200, MEGA Hospedagem wrote:
I read the INSTALL file, but it teachs how to install it as root, even saying:
Add user: --------- $shell: useradd -d /opt/otrs/ -c 'OTRS user' otrs
Add user to webserver group (if the webserver is not running with OTRS user): ----------------------------------------------------------------------------- $shell: usermod -G nogroup otrs
I already have an user ( the one that has the /home/myaccount/ dir). Do I need to create a new user just for OTRS?
ME> No. You also can take any other user (if you want).
There's also some files that probably need to be put in the /var/ dir. Is it necessary?
ME> That mesans "/home/myaccount/otrs/var/". ME> PS: Anyway, if you need to install cpan modules, then you need the root account.
Thanks, Luís Fernando
ME> Martin Edenhofer ME> -- ME> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg ME> http://www.otrs.de/ :: Manage your communication! ME> _______________________________________________ ME> OTRS mailing list: otrs - Webpage: http://otrs.org/ ME> Archive: http://lists.otrs.org/pipermail/otrs ME> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ME> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ -- Best regards, MEGA mailto:comercial@megahospedagem.com.br