Hi,
No I haven't tried it (or too late). Here is how I solved the problem.
# Show the current OTRS processes:
cat << EOF | sudo mysql otrs -vvv
SELECT process_name
, process_id
, process_host
, FROM_UNIXTIME(process_create) process_create
, FROM_UNIXTIME(process_change) process_change
FROM process_id
EOF
# There was one FetchMail process stuck for 24h :
+-------------------------------------+------------+--------------+---------------------+---------------------+
| process_name | process_id | process_host |
process_create | process_change |
+-------------------------------------+------------+--------------+---------------------+---------------------+
| Maint::PostMaster::MailAccountFetch | 14352 | santiago-01 |
2017-12-04 07:09:02 | 2017-12-04 07:09:02 |
+-------------------------------------+------------+--------------+---------------------+---------------------+
# I tried to kill it:
sudo kill 14352
# But it wouldn't die, so I insisted:
sudo kill -INT 14352
# And that solved the problem.
-------------------------
Santiago DIEZ
Quark Systems & CAOBA
23 rue du Buisson Saint-Louis, 75010 Paris
-------------------------
On Tue, Dec 5, 2017 at 12:04 PM, Jens Köhler
Hi,
did you try to execute this command in directory /opt/otrs/bin/ ?
su -c "./otrs.Console.pl Maint::PostMaster::MailAccountFetch --force-pid" -s /bin/bash otrs
-----Ursprüngliche Nachricht----- Von: otrs [mailto:otrs-bounces@lists.otrs.org] Im Auftrag von Santiago DIEZ Gesendet: Dienstag, 5. Dezember 2017 11:43 An: OTRS LIST Betreff: [otrs] MailAccountFetch stopped working
Hi,
We've been happily using OTRS 5.0.20 on Debian 8.8 for 6 month now.
We've made no change at all (it's only 3 of us) to the config but last night, the program stopped fetching emails.
I can still manually fetch emails going to otrs/index.pl?Action=AdminMailAccount and clicking on [Fetch mail] but it only download 10-15 at a time.
The cron was set as follow (on July 20th) : Daemon::SchedulerCronTaskManager::Task###MailAccountFetch - Function = Execute - MaximumParallelInstances = 1 - Module = Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch - Schedule = * * * * * - TaskName = MailAccountFetch
There is NO error message in otrs/index.pl?Action=AdminLog.
I've tried the following :
1) Restart daemon > No luck sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl start
2) Empty the cache > No luck sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
3) Restart daemon and mysql and empty the cache > No luck sudo /opt/otrs/bin/Cron.sh stop otrs sudo -u otrs /opt/otrs/bin/otrs.Daemon.pl stop sudo /etc/init.d/mysql stop sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete sudo /etc/init.d/mysql start sudo /opt/otrs/bin/Cron.sh start otrs (the daemon restarted automatically after a few minutes)
What else can I do?
Regards ------------------------- Santiago DIEZ Quark Systems & CAOBA 23 rue du Buisson Saint-Louis, 75010 Paris ------------------------- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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