Sorry for messing up the last mail, first time posting here... I create a new post to clean up. In create new ticket in the customer web, I have manage to remove the queues from the list by leaving properties-match empty. When choosing RfC as type, an associated queue should be presented in the queue-list. However, the queue-list is still empty after type has been selected. Hence, my second section ("ACL-show-change-queu-for-rfc") is not working. I tried several ways, using Name and Type and nothing (e.g. Queue => ['Change Queue Several Nines']), nothing works. Please advice how to configure so a specific queue is presented in the queues drope-down list when the associated type has been selected. This is how my ACL looks now. $Self->{TicketAcl}->{'ACL-hide-queues'} = { Properties => { }, # hide the queues's for types PossibleNot => {Ticket => { Queue => #['[RegExp]::','[RegExp]^*'] }, ['[RegExp]^*'] }, }, }; $Self->{TicketAcl}->{'ACL-show-change-queu-for-rfc'} = { Properties => { # current ticket match properties Ticket => { Name => ['RfC']}, }, Possible => { Ticket => { Queue => ['Change Queue Several Nines'] }, }, }; Thanks in advance!