[otrs] OTRS Notification and Agent replies to OTRS via email client

Is there are way to configure OTRS to send out new tickets/followups etc notifications to agents from the queue name such as techsupport@domain.com instead of otrs@domain.com? If you reply from a email client or PDA, you have to change the TO: address from otrs@domain.com to techsupport@domain.com before replying. Did I miss a configuration somewhere? Michael Bush