Re: [otrs] fully-qualified hostname issue

Hi, If value of $Self->{CheckMXRecord} is equal to 1 (default), OTRS lookup DNS and check MX record. An email address of invalid domain will be rejected. Regards, Norihiro On Tue, 25 Jun 2013 15:46:40 +0200 "Jason Marshall" wrote:

Hi All

I am running OTRS version 3.2.2 on Ubuntu 12.04 Server.

I have an issue with mails going out to some client. I suspect their mailers are doing a DNS lookup or verifying for a valid or FSDN from/return address.

When I mail the clients from my own mail client (outlook or thunderbird) it works fine.

When I respond to the client from OTRS the mails are rejected by the remote mailer. See error below:

---------------------------------------------------------------------------- -------------------------------- mailto:ettiene.vanderwatt@axis.com >: host anubis.se.axis.com[195.60.68.12] said: 504 5.5.2 <Ubuntu-OTRS>: Helo command rejected: need fully-qualified hostname (in reply to RCPT TO command)

---------------------------------------------------------------------------- ------------------------------

I tried changing the actual Ubuntu host name to a FQDN but it still does not work.

I tried looked in the admin - framework settings for any way of sending mails out with ha FSQN but I cannot find any settings there.

Our mailer has a valid MX record, so I am not sure where to start looking.

If any person can direct me in the right direction I would highly appreciate it.

Kind Regards Jason