Think it's a bug. otrs/Kernel/System/CheckItem.pm: --- CheckItem.pm.orig 2008-01-18 13:21:40.897753856 +0300 +++ CheckItem.pm 2008-01-18 13:21:48.478601392 +0300 @@ -61,7 +61,7 @@ } my $Error = ''; # email address syntax check - if ($Param{Address} !~ /^(()|([a-zA-Z0-9]+([a-zA-Z0-9_+\.&%-]*[a-zA-Z0-9_'\.-]+)?@([a-zA-Z0-9]+([a-zA-Z0-9\.-]*[a-zA-Z0-9]+)?\.+[a-zA-Z]{2,8}|\[\d+\.\d+\.\d+\.\d+])))$/) { + if ($Param{Address} !~ /^(()|([a-zA-Z0-9_]+([a-zA-Z0-9_+\.&%-]*[a-zA-Z0-9_'\.-]+)?@([a-zA-Z0-9]+([a-zA-Z0-9\.-]*[a-zA-Z0-9]+)?\.+[a-zA-Z]{2,8}|\[\d+\.\d+\.\d+\.\d+])))$/) { $Error = "Invalid syntax"; } -- Best regards , Andrey Feldman Nils Breunese (Lemonbit) ?????:
Cronfy wrote:
OTRS does not want to send email to address where local part starts with underscore, i.e. '_cronfy@mail.ru' - there is invalid syntax it says. The address is valid. Is this a bug or a feature? How can I make OTRS pass such email addresses? Thanks in advance.
The regex that checks e-mail addresses is probably not entirely correct. Some mail regexes only check for @ and whether the part after the @ has a dot. A completely RFC-compliant regex is pretty large. See http://www.ex-parrot.com/~pdw/Mail-RFC822-Address.html for instance. Maybe OTRS could use the Email::Address perl module: http://search.cpan.org/perldoc?Email::Address
I don't know if this check can be turned off in OTRS. Otherwise the regex needs to be changed. You can file a bug report at http://bugs.otrs.org/
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