Hi Michelle,
Just how are you trying to synchronize the users?
One of the strengths of OTRS is that you don't have to copy over the
customer database from the remote location to the OTRS system. You can
just leave the customer users in there and make OTRS use it remotely.
That way your OTRS is always up to date.
Please see this chapter in the manual for more details:
http://doc.otrs.org/2.4/en/html/x1801.html#db-customer-backend
((enjoy))
Michiel Beijen
R&D
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On Thu, Apr 29, 2010 at 2:14 AM, Michelle Crouch
Hello
I am not familiar with perl and I have installed otrs on a test system. It is a centos 5.4 VM. I am trying to sync customer_users from an external database of another application.
I keep getting an error
Got no EncodeObject! at Kernel/System/DB.pm line 96.
Can someone please help me debug this?
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