Hi all <br>
<br>
I am new to OTRS and need some assistance with setting up the &quot;Ticket Type&quot; function. I have activated the function in Core::Ticket::Type: but I am unable to specify the fields I want to display in the Ticket Type drop-down box. <br>

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Requirements<br>
1. Setup several ticket types (eg.New Installation, Faulty hardware, Faulty software...) <br>
2. When a ticket is closed I want to force the agent to categorise the call using the &quot;Ticket Type&quot;&nbsp; <br>
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Thanks in advance<br>
Thys <br>
<br>