Laurent Minost wrote :
Is there a way to add the possibility to search for Lock/Unlock tickets through the Search formular under Agent interface please ?
Found no settings for this, maybe modifying the dtl should be possible but it will be always displayed ...
Hi Laurent, this functionality is missing in 2.4.x, please see http://bugs.otrs.org/show_bug.cgi?id=4337 . AFAIK it's already possible in the OTRS 3.0 beta. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de