Re: [otrs] Ticket deadline

Sándor Fehér wrote:

We would like to use otrs for tracking our sw development task and it's deadlines too. I'm wondering if there is a method to achieve this. I don't think to add a new freetext column called deadline to the ticket itself is enough. I would like to see the deadlines, search for them and so one.. Thanks a lot.

Although I like OTRS for helpdesk-like activities I'd look into Trac for software development. You can set milestones in Trac and add tickets to certain milestones. Pretty nice (plus Trac has a wiki and Subversion integration and a lot of plugins available). I wouldn't know how to get all this software development specific functionality in OTRS, though that doesn't mean it's not possible. Nils Breunese.