Re: [otrs] create a new ticket for reply of one ticket, not follow up

Dear both,

...

Sometimes ,OTRS receives a reply mail of a ticket , OTRS doesn't follow up this reply mail to the original ticket , but create a new ticket number and generates a new ticket for this mail .

For example: OTRS generates a new ticket Ticket#2011062010000233 ,but not put the reply mail in the thread Ticket#2011062010000573.

does that happen sometimes or always? -- Nils Leideck http://webint.cryptonode.de / a Fractal project