I would like to add phone number as one of the fields on a user agent create.

I was able to change the customer user information successfully by copying the customer user map from the default.pm into the Config.pm (and adding the column in the database).

After an exhaustive search I still have not been able to figure out how to modify the data that is stored in the users table (not customer users). I have modified the html and the fields show up when I create a new user agent, but I haven’t been able to figure out how to get it to save it to the users table in the otrs database.

I tried modifying the same user map in the Config.pm but this just creates these attributes for customers which I am not looking for. Does anyone have any ideas? I could really use the help here.

Scott