Hi Maarten, On Mon, Nov 04, 2002 at 12:25:00AM +0100, otrs@ignore.mine.nu wrote:
Ja, have a look to the error log of your webserver. You will find the reason there.
I guess, it's a permission problem. If yes, use $OTRS_HOME/bin/SetPermission.sh!
Darn! Don't know what happened, but after rebooting one server the index.pl won't even open up: it gives me a 500 error right away. But that's my problem, obviously. It's just that it annoys me. :-) Nothing shows in the error log of Apache, though...
The other server did show something in the error-log. It says:
------------------------------------------------- [Mon Nov 4 00:06:17 2002] [error] Can't open /opt/OpenTRS/var/log/TicketCounter.log at /usr/local/share/OpenTRS/bin/cgi-bin/../../Kernel/System/Ticket/Number/DateChecksum.pm line 54. -------------------------------------------------
The problem being that I didn't install OpenTRS in /opt, but in /usr/local/ :-)
Symlinking /opt/OpenTRS to /usr/local/share/OpenTRS solved that temporarily and I am now able to add tickets: life is good. :-)
Oh! .) Change Kernel/Config.pm -=> $Self->{Home} = '/opt/OpenTRS'; to your "/usr/local/share/OpenTRS". And you can remove the symlink.
... and then I'll learn Perl and fix the bug ;-)
.-)
Maarten >> Security through ignorance <<
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson