http://lists.otrs.org/pipermail/otrs-de/2006-February/005638.html
this article is not in
English.
Please send some article
which is in English.
Thanks,
Nikhil
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Friday, March 17, 2006 10:03
PM
To: otrs@otrs.org
Subject: AW: [otrs] Auto Responses
Check this article out.
http://lists.otrs.org/pipermail/otrs-de/2006-February/005638.html
Vielen Dank,
Shawn Beasley
Support – IT
LPID LPI000077664
VERIFICATION NUMBER
3vk4xshbx6
Cargo Future
Communications GmbH
Geb. 1335
55483 Hahn-Flughafen
Tel. +49
6543 983 113
Fax +49
6543 983 119
Mobil: +49 151 12 12 8934
Email: shawn.beasley@dlh.de
-----Ursprüngliche
Nachricht-----
Von: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] Im Auftrag von
Nikhil Parva
Gesendet: Freitag, 17. März 2006
13:38
An: 'User questions and
discussions about OTRS.org'
Betreff: RE: [otrs] Auto Responses
The
problem is with autoresponder for new tickets.
We want
the user to be sent a mail automatically from the OTRS system when a new ticket
is created.
It’s
not working.
Nikhil
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Friday, March 17, 2006 8:25
PM
To: otrs@otrs.org
Subject: AW: [otrs] Auto Responses
Are you taking about the default reply, another autoresponder, or
all?
Vielen Dank,
Shawn Beasley
Support – IT
LPID LPI000077664
VERIFICATION
NUMBER 3vk4xshbx6
Cargo Future Communications GmbH
Geb. 1335
55483 Hahn-Flughafen
Tel. +49 6543 983 113
Fax +49 6543 983 119
Mobil: +49 151 12 12 8934
Email: shawn.beasley@dlh.de
-----Ursprüngliche
Nachricht-----
Von: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] Im Auftrag von
Nikhil Parva
Gesendet: Freitag, 17. März 2006
13:22
An: 'User questions and
discussions about OTRS.org'
Betreff: RE: [otrs] Auto Responses
I have
done all the of these. The system is running very well but the autoresponder
does not work.
Nikhil
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Friday, March 17, 2006 8:16
PM
To: otrs@otrs.org
Subject: AW: [otrs] Auto Responses
What have you configured, exactly?
POP Master POP3 Account must be entered to receive emails
Mail account for the system must be configured to send mail
Queue must be programmed to send the autoresponse.
Vielen Dank,
Shawn Beasley
Support – IT
LPID LPI000077664
VERIFICATION
NUMBER 3vk4xshbx6
Cargo Future Communications GmbH
Geb. 1335
55483 Hahn-Flughafen
Tel. +49 6543 983 113
Fax +49 6543 983 119
Mobil: +49 151 12 12 8934
Email: shawn.beasley@dlh.de
-----Ursprüngliche
Nachricht-----
Von: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] Im Auftrag von
Nikhil Parva
Gesendet: Freitag, 17. März 2006
12:27
An: 'User questions and
discussions about OTRS.org'
Betreff: RE: [otrs] Auto Responses
Hello
all,
Even
I’m experiencing the same problem. I have configured the auto response
for new tickets but it’s not working.
Please
help.
Thanks,
Nikhil
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Friday, March 17, 2006 7:01
PM
To: otrs@otrs.org
Subject: [otrs] Auto Responses
Hi all,
When and how can I use
the default closed -> new ticket auto response?
Vielen Dank,
Shawn Beasley
Support – IT
LPID LPI000077664
VERIFICATION
NUMBER 3vk4xshbx6
Tel.
+49 6543 983 113