Does nobody know if this is possible? This should definitly be the way it was supposed to work. What is the point in notifying a customers standard email address about changes to a single ticket?

It should notify the senders from address...

Best regards

Daniel Tangen

Fra: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] På vegne av Daniel Tangen - Trigcom AS
Sendt: 15. juli 2009 14:10
Til: User questions and discussions about OTRS.
Emne: [otrs] Notifications

Hi,

When a ticket is mapped to a customer, how can I make the notifications go to the sender of the ticket, not the mapped customers standard email address?

Thanks

- Daniel