Sven Fischer wrote:
Hi,
during setting up OTRS (creating new queues etc.), suddenly the following occurs on creating a ticket from a CustomerUser:
Fehler: Need TicketID! Kommentar: Traceback: ERROR: OTRS-CGI-10 Perl: 5.6.0 OS: linux Time: Tue Apr 12 15:41:54 2005
Message: Need TicketID!
Traceback (21955): Module: Kernel::System::Ticket::ArticleCreate (v1.19.2.1) Line: 83 Module: Kernel::Modules::CustomerMessage::Run (v1.35.2.2) Line: 334 Module: Apache::ROOT::otrs::customer_2epl::handler (v1.31) Line: 636 Module: (eval) (v2.01) Line: 143 Module: Apache::Registry::handler (v2.01) Line: 143
any ideas why the TicketID isn't there...?
Help in time would be highly appreciated,
thank you,
Sven _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ Perhaps this help you... I passed throug a similar problem, and it solve it. http://doc.otrs.org/cvs/en/html/state.html
Regards, William Marques