Hi list, I got the same error "Software error: Permission denied....<PRODUCT> line 4." after a few hours looking for a solution and checking Apache files, I did decide restart Apache after that, OTRS runs ok Carlos _____ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de David Salgado Vidal Enviado el: Miércoles, 05 de Diciembre de 2007 04:40 a.m. Para: User questions and discussions about OTRS.org Asunto: [otrs] Problem installing OTRS 2.2.3 Hi. I'm trying to install OTRS over Linux Red Hat ES 5 using a Oracle database, but it doesn´t work. When I run otrs.checkModules, it says that I have all except DBD::mysql, which I suppose that I dont need. If I run CheckDB.pl I receive next error install_driver(Oracle) failed: Can't load '/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/auto/DBD/Oracle/Orac le.so' for module DBD::Oracle: /usr/lib/oracle/10.2.0.3/client/lib/libocijdbc10.so: no se puede restaurar el `prot' del segmento después de la relocalización: Permiso denegado at /usr/lib/perl5/5.8.8/i386-linux-thread-multi/DynaLoader.pm line 230, <PRODUCT> line 4. at (eval 19) line 3 Compilation failed in require at (eval 19) line 3, <PRODUCT> line 4. Perhaps a required shared library or dll isn't installed where expected at /opt/otrs/Kernel/System/DB.pm line 197 And when I try to access to OTRS URL, I receive next error. Software error: Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 81, <PRODUCT> line 4. For help, please send mail to the webmaster ( mailto:root@localhost root@localhost), giving this error message and the time and date of the error. Ive installed this software in my otrs server Redhat EL 5 oracle-instantclient-devel-10.2.0.3-1 oracle-instantclient-sqlplus-10.2.0.3-1 oracle-instantclient-basic-10.2.0.3-1 Perl 5.8.8 OTRS 2.2.3 The database is Oracle 9i Could anybody tell me something about it? Thanks. David Salgado Vidal david.salgado@mundivia.net Telf. 942 355 931 http://www.mundivia.net