Hi Jeff,

Can you tell us a bit more about your mail setup please? IE are these e-mails you've described below going outside of your network? If so there may be some junk/spam filters preventing your users from receiving mail.

Are you using SMTP or sendmail?

Regards,

David

On 10/04/2010 05:18, Jeffrey Willis wrote:

Hi all,

 

I read a thread in mid-March with an issue I am facing but didn’t find a resolution to help me.

 

I have selected my preferred queue for notifications and selected yes in preferences.

When I email in to the support email address it logs a ticket and autoresponds correctly with saying the ticket’s been logged.

The ticket shows up in the queue (and in “my queues” based on my preference set up).

I also did a test email from “admin” and it arrived okay.

 

The three users I’m testing who’ve all set up the same preferences do not receive a notification of a new ticket. The system log entry below looks as if it has sent the notifications:

 

Fri Apr 9 23:40:18 2010

notice

OTRS-PMAccount-10

Sent agent 'NewTicket' notification to 'tim@******.com'.

Fri Apr 9 23:40:16 2010

notice

OTRS-PMAccount-10

Sent agent 'NewTicket' notification to 'jeff@******.com'.

Fri Apr 9 23:40:14 2010

notice

OTRS-PMAccount-10

Sent agent 'NewTicket' notification to 'travis@******.com'.

Fri Apr 9 23:40:10 2010

notice

OTRS-PMAccount-10

Sent agent 'NewTicket' notification to 'root@localhost'.

 

Any assistance you can give at helping me resolve why we aren’t getting the notifications would be greatly appreciated!

Cheers!

Jeff

 


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