Hi Amedee OTRS in this case does nothing but work as intended. The old ticket must be left in the data base for a) revision causes and b) as a reference for searches. How else are you gonna find the merged ticket if you only got the ticket# of the emptied one? Since 'merged' is a state (type 'closed') on its own, it's easy to exclude merged tickets from queries anyway. So where do you find those tickets 'displayed'? Greez Daniel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Amedee Van Gasse Gesendet: Dienstag, 16. Dezember 2008 19:07 An: User questions and discussions about OTRS. Betreff: Re: [otrs] merging tickets leaves old ticket On Thu, November 27, 2008 10:57, Amedee Van Gasse wrote:
On Mon, November 3, 2008 16:53, Ugo Bellavance wrote:
Amedee Van Gasse a écrit :
On Mon, November 3, 2008 15:20, Ugo Bellavance wrote:
Amedee Van Gasse a écrit :
Hello,
When I merge one ticket into the other, the old ticket is changed to: (for example)
Merged Ticket 2008102110000024 to 2008102110000015.
OTRS version is 2.3.2.
Is this normal behavior? I have used OTRS in the past, and then it didn't leave any trace of the old ticket after a merge. (except of course in the new ticket)
If this can be turned off, how does that work? I agree... I think that once it is merged, the contents of the source ticket should be copied in the destination ticket and the source ticket should not be displayed anymore.
Ugo
Thank you Ugo. So now my question is: how can I make OTRS work that way?
I guess the best way would be to create a bug in the bugzilla...
Hello,
I reported a bug in the bugzilla on 7/11, what should I do next?
http://bugs.otrs.org/show_bug.cgi?id=3437 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs