On Sat, Oct 16, 2010 at 11:01:45PM +0200, Jos Vos wrote:
When testing a new setup with 3.0.0 beta5, in the customer interface the "Company Tickets" never shows tickets (i.e. you get the "You have not created a ticket" screen), while "My Tickets" do show the tickets.
[...]
I'm not sure if it is related, but I do see these messages in httpd's error_log (I have anonymized the used customerid as FIRST_SECOND, but some customer ids do have an underscore in it):
[Sat Oct 16 20:22:17 2010] [warning]: WARNING: nonstandard use of \\ in a string literal LINE 1: ...\\_SECOND')) ) OR ((LOWER(st.customer_id) = LOWER('FIRST\\_SECO... ^ HINT: Use the escape string syntax for backslashes, e.g., E'\\'. (/var/www/otrs//Kernel/System/DB.pm:553)
To answer my own question: when I use customer_id's without an underscore
it works!
Is this a bug or according to specs?
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-- Jos Vos