Sorry.. Forget about the "split" part... (I'm also a user :-) I've moved away the /opt/otrs directory, and downloaded the tar.gz field. Still the same problem (I thought there might be a problem with the rpm file). Both my name and email address appears on the top of the screen (the black field) as Peter Pan (peter.pan@mydomain.no) followed by date and time. -> So OTRS is able to get both name and address from the database. I thought that might be helpful information :-) Thanks! Eivind fre, 12.12.2003 kl. 12.46 skrev Eivind Arnesen:
Hi there!
OTRS looks very promising, but I've run into a problem. I cannot answer tickets when i press "empy answer". I'm using the latest otrs rpm on a redhat 9 box.
Here is the message from /var/log/httpd/error_log:
ModPerl::Registry: Can't call method "address" on an undefined value at /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.!
In the browser, before i press the submit button, it looks like the from field is empty (From <>). The same happens if I try to forward a message, BUT if I press split,my address is displayed on the screen. The system is capable to send emails when i transfer i ticket and so on. It seems that there might be a problem of getting the "from address".
Anyone have a clue whats going on? I've managed to authenticate against our active directory, and getting customer info from our exchange server, so if I can get the rest to work, I'll be very happy. I'm not a perl programmer, so my capabilities to debug the problem is rather limited.
I hope somebody can help!
Thanks.
Eivind Here is the message displayed in the browser:
Server error!
The server encountered an internal error and was unable to complete your request.
______________________________________________________________________
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/