
Hi,
the last RW override all others. you should stop to create probably
On Fri, Jul 10, 2009 at 10:46 AM, OTRS
Good day,
I am having problem with user permission, I have set agent permission to a group as follows; ro - yes move_into - yes create - yes owner - no priority - no rw - yes
After submitting, the ownership and priority change to yes. How do i ensure that the agent doesn't have the permission to change the ownership. The agent should be able to read and update ticket, move ticket into queue and finally create it.
I tried a couple of time to change it but doesn't seem to work. Pls help.
Thanks, Fairuz
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