Hi list, When agent compose 'empty answer' , Internal server error has occured. It seems permission error. But the answer was sent to customer without an error. Below errors are in httpd/error. [Wed Dec 4 11:41:00 2002] index.pl: Constant subroutine __need___va_list undefined at /usr/lib/perl5/5.00503/i386-linux/stdarg.ph line 9. [Wed Dec 4 11:41:00 2002] index.pl: Odd number of elements in hash assignment at /usr/lib/perl5/site_perl/5.005/MIME/Words.pm line 305. [Wed Dec 4 11:41:00 2002] index.pl: Odd number of elements in hash assignment at /usr/lib/perl5/site_perl/5.005/MIME/Words.pm line 305. mkdir /home/sites/otrs.kidanet.com/OpenTRS/var/article/2002/12/4/23: Permission denied at /home/sites/site14/OpenTRS/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 250 [Wed Dec 4 11:41:01 2002] [error] [client 211.124.7.107] Premature end of script headers: /home/sites/otrs.kidanet.com/OpenTRS/bin/cgi-bin/index.pl OTRS 0.5 BETA8 This is perl, version 5.005_03 built for i386-linux Any suggestion? Murahashi