This is not possible with stock OTRS, but there's a pull request... https://github.com/OTRS/otrs/pull/815 - Renée Am 27.07.2016 um 11:01 schrieb Kristoffer Berdal:
Hello,
I want to use the API to create tickets where the first article is an outgoing email. I would say about 90% of the tickets we create in OTRS manually start with an outgoing email, yet I can't seem to find a way to create the same type of ticket using the API.
Is this possible? I recently inherited this problem, and for years our solution has been to create a ticket (to get a ticket number), then send an email externally with the ticket number in the subject and a reply-to email that returns the answers into OTRS.
This is a hacky way of doing things, and I would much prefer to be able to send the email via OTRS directly.
Best regards,
Kristoffer Berdal --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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