Hi,
When I do /etc/init.d/otrs status, I get the below issue.
[root@otrs log]# /etc/init.d/mysqld status
mysqld (pid 4664) is running...
[root@otrs log]# /etc/init.d/httpd status
httpd (pid 4780) is running...
[root@otrs log]# /etc/init.d/postfix status
master (pid 4769) is running...
[root@otrs log]# /etc/init.d/otrs status
httpd (pid 4780) is running...
Checking database connection... Trying to connect to database
DSN: DBI:mysql:database=otrs;host=localhost;
DatabaseUser: otrs
Connected.
Your storage engine is InnoDB.
These tables use a different storage engine:
article
article_attachment
article_flag
article_plain
article_search
article_sender_type
article_type
auto_response
auto_response_type
customer_company
customer_preferences
customer_user
dynamic_field
dynamic_field_value
follow_up_possible
generic_agent_jobs
gi_debugger_entry
gi_debugger_entry_content
gi_object_lock_state
gi_webservice_config
gi_webservice_config_history
group_customer_user
group_role
group_user
groups
link_object
link_relation
link_state
link_type
mail_account
notification_event
notification_event_item
notifications
package_repository
personal_queues
postmaster_filter
process_id
queue
queue_auto_response
queue_preferences
queue_standard_response
role_user
roles
salutation
scheduler_task_list
search_profile
service
service_customer_user
service_preferences
service_sla
signature
sla
sla_preferences
smime_signer_cert_relations
standard_attachment
standard_response
standard_response_attachment
support_bench_test
system_address
ticket
ticket_flag
ticket_history
ticket_history_type
ticket_index
ticket_lock_index
ticket_lock_type
ticket_loop_protection
ticket_priority
ticket_state
ticket_state_type
ticket_type
ticket_watcher
time_accounting
user_preferences
users
valid
virtual_fs
virtual_fs_db
virtual_fs_preferences
web_upload_cache
xml_storage
*** Please correct these problems! ***
Error!
Maybe your database isn't configured yet?
Checking OTRS Scheduler service.... Not Running!
Error!
Maybe your database isn't configured yet?
Checking otrs spool dir... done.
Version Details are as below
[root@otrs log]# perl --version
This is perl, v5.10.1 (*) built for x86_64-linux-thread-multi
Copyright 1987-2009, Larry Wall
Perl may be copied only under the terms of either the Artistic License or the
GNU General Public License, which may be found in the Perl 5 source kit.
Complete documentation for Perl, including FAQ lists, should be found on
this system using "man perl" or "perldoc perl". If you have access to the
[root@otrs log]# cat /etc/redhat-release
CentOS release 6.4 (Final)
[root@otrs log]# perl --version
This is perl, v5.10.1 (*) built for x86_64-linux-thread-multi
Copyright 1987-2009, Larry Wall
Perl may be copied only under the terms of either the Artistic License or the
GNU General Public License, which may be found in the Perl 5 source kit.
Complete documentation for Perl, including FAQ lists, should be found on
this system using "man perl" or "perldoc perl". If you have access to the
[root@otrs log]# rpm -qa | grep httpd
httpd-tools-2.2.15-28.el6.centos.x86_64
httpd-2.2.15-28.el6.centos.x86_64
httpd-devel-2.2.15-28.el6.centos.x86_64
[root@otrs log]# rpm -qa | grep postfix
postfix-2.6.6-2.2.el6_1.x86_64
[root@otrs log]# rpm -qa | grep mysql
mysql55-5.5.31-1.ius.centos6.x86_64
mysqlclient16-5.1.61-1.ius.centos6.x86_64
mysql55-libs-5.5.31-1.ius.centos6.x86_64
mysql55-server-5.5.31-1.ius.centos6.x86_64
php-mysql-5.3.3-22.el6.x86_64
You have mail in /var/spool/mail/root
[root@otrs log]# rpm -qa | grep otrs
otrs-3.2.7-01.noarch
[root@otrs log]#
[root@otrs log]# ps aux | grep otrs
root 5137 0.0 0.0 103244 828 pts/1 S+ 12:02 0:00 grep otrs
You have mail in /var/spool/mail/root
[root@otrs log]# ps aux | grep mysql
root 4177 0.0 0.0 108328 1500 ? S 11:51 0:00 /bin/sh /usr/bin/mysqld_safe --datadir=/data/mysql --socket=/data/mysql/mysql.sock --pid-file=/var/run/mysqld/mysqld.pid --basedir=/usr --user=mysql
mysql 4664 0.1 0.4 1133868 79492 ? Sl 11:51 0:01 /usr/libexec/mysqld --basedir=/usr --datadir=/data/mysql --plugin-dir=/usr/lib64/mysql/plugin --user=mysql --log-error=/var/log/mysqld.log --open-files-limit=65535 --pid-file=/var/run/mysqld/mysqld.pid --socket=/data/mysql/mysql.sock
root 5139 0.0 0.0 103248 836 pts/1 S+ 12:02 0:00 grep mysql
[root@otrs log]# ps aux | grep httpd
root 4780 0.1 0.4 410628 78328 ? Ss 11:51 0:00 /usr/sbin/httpd
apache 4830 0.0 0.5 447484 91376 ? S 11:51 0:00 /usr/sbin/httpd
apache 4831 0.0 0.5 445696 89500 ? S 11:51 0:00 /usr/sbin/httpd
apache 4832 0.0 0.5 449580 91608 ? S 11:51 0:00 /usr/sbin/httpd
apache 4833 0.0 0.5 447200 91264 ? S 11:51 0:00 /usr/sbin/httpd
apache 4834 0.3 0.6 465828 107688 ? S 11:51 0:01 /usr/sbin/httpd
apache 4835 0.0 0.4 411192 73348 ? S 11:51 0:00 /usr/sbin/httpd
apache 4836 0.0 0.4 410760 72956 ? S 11:51 0:00 /usr/sbin/httpd
apache 4837 0.0 0.4 410760 72956 ? S 11:51 0:00 /usr/sbin/httpd
root 5141 0.0 0.0 103248 836 pts/1 S+ 12:02 0:00 grep httpd
[root@otrs log]# ps aux | grep postfix
root 4769 0.0 0.0 79284 3480 ? Ss 11:51 0:00 /usr/libexec/postfix/master
postfix 4777 0.0 0.0 79364 3492 ? S 11:51 0:00 pickup -l -t fifo -u
postfix 4778 0.0 0.0 79536 3604 ? S 11:51 0:00 qmgr -l -t fifo -u
postfix 4974 0.0 0.0 79508 3600 ? S 11:54 0:00 cleanup -z -t unix -u
postfix 4976 0.0 0.0 79660 4188 ? S 11:54 0:00 local -t unix
postfix 4977 0.0 0.0 79400 3536 ? S 11:54 0:00 bounce -z -t unix -u
root 5143 0.0 0.0 103248 832 pts/1 S+ 12:02 0:00 grep postfix
[root@otrs log]#
Let me know if anyone needs any additional information. Any suggestions for the below issue.
*** Please correct these problems! ***
Error!
Maybe your database isn't configured yet?
Checking OTRS Scheduler service.... Not Running!
Error!
Maybe your database isn't configured yet?
Checking otrs spool dir... done.
Regards,
Kaushal