Andy

On Wed, Jun 6, 2012 at 1:16 PM, Michiel Beijen <michiel.beijen@otrs.com> wrote:

Hi,

On Wed, Jun 6, 2012 at 10:41 AM, Bernd Backhaus <bernd@stylebites.de> wrote:
> Can I just as well use:
>
> http://some.domain.com/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=2012060610000071
>
> which seems to work just the same?

<snip>

> well it seems to work :)
>
> If no one comes up with any concerns regarding this, I'd say go for it.

Yes, that is absolutely valid use, that URL will work just fine! The
customer interface in 3.1 already uses these 'friendly' URLs
everywhere instead of the internal Ticket ID.
--
Mike

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