Alexander Changed ContentItem AgentTicketPhone in Ticket.xml file. Changed Description, Name and Image and it seems to work. Louis Becker Project Control Manager T +264 (0) 85 555 0000 C +264 (0) 85 551 0136 F +264 (0) 855 202 010 mailto:Louis.Becker@leo.na http://www.leo.na -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: 28 May 2010 12:22 To: User questions and discussions about OTRS. Subject: Re: [otrs] "new ticket" button [was: Additional Dropdowns onCustomer Interface] Louis Becker wrote :
I am a bit slow. Are you saying that one can reconfigure the "phone ticket" type to become a "new ticket" type which will allow agents to create new tickets. Where would on change the button graphics and label?
Hi Louis sorry, I will try to explain it better. 1. You have 2 buttons for new tickets, one for inbound and one for outbound tickets. 2. OTRS is not designed to merge these 2 functions into one button. 3. You can rename labels in OTRS to use your own wording. Please see : http://doc.otrs.org/developer/2.4/en/html/c1306.html#custom-translation-file 4. To replace the graphics I would simply exchange the files on the server. You can find the path by looking at the URL of the icon. Maybe it's also possible to set the file name via SysConfig. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.